The Complete List of Federal Student Loan Servicers

Figuring out who has your student loans can be a major headache and challenge.  Over the life of a student loan, it’s not uncommon for it to be transferred several times between servicers.  By the time you’re actually ready to pay 4 or 5 years after taking out your first student loan, you may not even know where your student loan is located.

And this can be a major problem!  For federal student loans, you have a 6-month deferment period before you’re required to start making payments. If you’re not contacted by your student loan servicer, they most likely don’t have your new address.  But that doesn’t mean they aren’t going to charge you interest and fees for student loans you’re not paying.  That’s going to kill your credit score (and you should care)!

As a result, you need to make an effort to track down your student loans after you graduate!

If you’re not quite sure where to start or what to do, consider hiring a CFA to help you with your student loans. We recommend The Student Loan Planner to help you put together a solid financial plan for your student loan debt. Check out The Student Loan Planner here.

Start Here: MyAid

The first thing that you need to do after you graduate is head over to the StudentAid.gov.  This is a great resource that is maintained by the US Department of Education that tracks who services your student loans and the balance of your loans.  Given how much can change with your student loans while you’re in school, this can be really helpful to track everything down.

To access your information, you simply need to provide your name, Social Security number, birthday, and a pin number.  It will then show a list of your student loan debt that has been registered with the Department of Education (which includes all federal student loans and some private student loans).

When you’re in the Student Aid portal, you want to look for the “MyAid” tab, which will show you all of your loans and loan servicers.

Once you know who your student loan servicer is, you need to contact them, especially if you are nearing the end of your deferment period and haven’t received a statement or any other information.

Note: Many loan servicers have been changing due to Fedloan, GSMR, and Navient deciding to stop servicing federal student loans. We’re leaving the old loan servicers here in case you need to contact them, but in general, you’ll only need to contact your new loan servicer. Also, it could take to 60-90 days for your loan information to transfer over and be updated. So if you login and see missing payments, don’t worry immediately. It can take time.

For reference, it appears most FedLoan and GSMR loans are going to MOHELA. MOHELA is also the loan servicer that will handle PSLF applications going forward. Navient Loans are going to Aidvantage, which is the Federal loan servicing arm of Maximus.

Current Federal Student Loan Servicers

Here is the name, address, and contact info for the Federally approved student loan servicers.  If you’re loan is at one of these companies, this is the information you need.  Also, read our reviews on the ones that we’ve encountered here at The College Investor.

There are only 5 current loan servicers. To make sure you’re on the right website, the each have an “Official Loan Servicer” seal:

Aidvantage

Phone number: (800) 722-1300

Hours of operation: 8-11 Mon, Tue-Fri 8-6 and 10-2 on Sat (EST)

General mailing address:

Aidvantage – Federal Student Aid Loan Servicing
P.O. Box 300001
Greenville, TX 75403-3001

Address for sending payments:

Aidvantage – Federal Student Aid Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

Email/online contact form: Email the company through the Help Center within your account.

Read more about Aidvantage here.

CRI Student Loans (Central Research)

Phone number: (479) 419-5456

Hours of operation: 8 a.m. – 5 p.m. CST Mon– Fri

General mailing address:

Central Research INc.
106 N. Bloomington Suite S
Lowell, Arkansas 72745

Address for sending payments:

TBD

Email/online contact form: TBD

Read more about CRI Student Loans here.

EdFinancial

Phone number: (800) 337-6884

Hours of operation: 8-8:30 p.m. Mon-Thu and 8-6 on Fri. (EST)

General mailing address:

Direct Loans:
Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008

FFelp or Private Loans:
Edfinancial Services
P.O.Box 36014
Knoxville, TN 37930-6014

Address for sending payments:

Direct Loans:
US Department of Education
P.O.Box 790322
St. Louis, MO 63179-0322

FFelp or Private Loans:
Edfinancial Services
Department 888055
Knoxville, TN 37995-8055

Email/online contact form: Contact form

If you’re curious, make sure you read about the Problems With ESA or EdFinancial Loan Servicing.

MOHELA

Phone number: (888) 866-4352

Hours of operation: 7– 9 Mon–Thu and 7–5 on Fri (CST)

General mailing address:

MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243

Email/online contact form: Contact form provided after you enter your state on this page.

Don’t forget to read this article about Problems With MOHELA Loan Servicing

Nelnet

Phone number: (888) 486-4722

Hours of operation: 8-10. Mon-Fri (EST)

General mailing address:

Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561

California residents:
Nelnet
P.O. Box 82578
Lincoln, NE 68501-2578

Address for sending payments:

For accounts beginning with “E”:
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837

Email/online contact form: Contact form

Make sure that you check out NelNet Student Loan Servicing Problems.

Past Student Loan Servicing Companies

Many companies have serviced student loans over the years. Here is the full list.

If you’re looking for a student loan debt collector, check out this list: The Complete List Of Student Loan Debt Collectors

Ascendium

Phone number: (800) 236-2700

Hours of operation: 7-6 Mon-Thurs and 7-4:30 on Fri (CST)

General mailing address:

Ascendium Education Group
2501 International Lane
Madison, WI 53704

Email/online contact form: RS@ascendiumeducation.org

Read more about Ascendium Student Loans here.

Aspire Resources Inc.

Phone number: (800) 243-7552

Hours of operation: 8 a.m. – 4:30 p.m. CST Mon– Fri

General mailing address:

Aspire Servicing Center
P.O. Box 659705
West Des Moines, IA 50265-0970

Address for sending payments:

Aspire Servicing Center
P.O. Box 659701
West Des Moines, IA 50265-0970

Email/online contact form: Contact form

Read more about Aspire Loan Servicing here.

CornerStone

Phone number: (800) 663-1662 or (844) 255-8326 for servicemembers

Hours of operation: 6-7 Mon-Thurs and 6-5 on Fri (MT)

General mailing address:

CornerStone Education Loan Services
P.O. Box 145122
Salt Lake City, UT 84114-5122

Address for sending payments:

U.S. Department of Education
CornerStone
PO Box 979133
St. Louis, MO 63197-9000

Email/online contact form:

General email address: customerservice@mycornerstoneloan.org

Email address for servicemembers: Servicemembers@mycornerstoneloan.org

Read about some of the problems people have had with CornerStone Student Loan Servicing.

FedLoan Servicing (PHEAA)

Phone number: (800) 699-2908

Hours of operation: 8-9. Mon-Fri (EST)

General mailing address:

FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184

Address for sending payments:

Department of Education
FedLoan Servicing
P.O. Box 790234
St. Louis, MO 63179-0234

Email/online contact form: Must sign in to your account before you can send an email to customer service.

Don’t forget to read my battle with FedLoan Servicing and why I think it’s the worst student loan servicing company.

F.H. Cann

Phone number: (877) 677-9126

Hours of operation: 8-5. Mon-Fri (EST)

General mailing address:

1600 Osgood Street
Suite 2-120
North Andover, MA 01845

Email/online contact form: EDinfo@fhcann.com

You can also read more about F.H. Cann here.

Granite State (GSMR)

Phone number: (888) 556-0022

Hours of operation: 8-6. Mon-Fri (EST)

General mailing address:

Account numbers beginning with F8:
Granite State Management & Resources
P.O. Box 3420
Concord, NH 03302-3420
*Do not mail payments to this address.

Account numbers beginning with C7:
Granite State Management & Resources
P.O. Box 2097
Concord, NH 03302-2097

Address for sending payments:

Account numbers beginning with F8:
Department of Education
P.O. Box 4414
Portland, OR 97208-4414

Account numbers beginning with C7:
Granite State Management & Resources
P.O. Box 9560
Manchester, NH 03108-9560

Email/online contact form: Online contact available through Facebook or Twitter only.

Check out this article about Problems With Granite State (GSMR) Student Loan Servicing

Great Lakes Educational Loan Services Inc.

Phone number: (800) 236-4300

Hours of operation: 7-9. Mon-Fri (CST)

General mailing address:

Great Lakes
PO Box 7860
Madison, WI 53707-7860

Email/online contact form: Contact form

Make sure you read this article: Problems with Great Lakes Loan Servicing

Maximus Federal Services Inc.

Phone number: (800) 621-3115

Hours of operation: 8-5. Mon-Fri (ET)

General mailing address:

U.S. Department of Education
PO Box 5609
Greenville, TX 75403-5609

Email/online contact form: Contact form

Read our full guide here: Maximus Federal Services Contact Information.

Navient

Phone number: (800) 722-1300

Hours of operation: 8-9. Mon-Thurs and 8-8 on Fri (ET)

General mailing address:

Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

Address for sending payments:

Navient – U.S. Department of Education Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

Email/online contact form: Must sign in to your account before you can send an email to customer service.

If you’ve seen the news, you’ll find this article interesting: How To Deal With Navient Lawsuits And Loan Servicing Problems

OSLA Servicing

Phone number: (866) 264-9762

Hours of operation: 8-5. Mon-Fri (CT)

General mailing address:

OSLA
P.O. Box 18475
Oklahoma City, OK 73154-0475

Address for sending payments:

US Department of Education – OSLA
P.O. Box 4278
Portland, OR 97208-4278

Email/online contact form: DLcustserv@osla.org

If you’re having problems with OSLA Loan Servicing, read this.

Sallie Mae

Phone number: 800-472-5543

Hours of operation: 9-6. Mon-Fri (ET)

General mailing address:

Sallie Mae
P.O. Box 3319
Wilmington DE 19804-4319

Address for sending payments:

Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Email/online contact form: N/A

Read about Sallie Mae Student Loans here.

Trellis Corporation

Also known as Texas Guaranteed Student Loan Corporation.

Phone number: (800) 252-9743 or (512) 219-5700

Hours of operation: 8-5, Mon–Thur (CT)

General mailing address:

Trellis Company
301 Sundance Parkway
Round Rock, TX 78681

Address for sending payments:

Trellis Collections
P.O. Box 659602
San Antonio, TX, 78265-9602

Email/online contact form: trellishelps@trelliscompany.org

Read about Trellis Student Loans here.

VSAC Federal Loans

Phone number: 800-642-3177

Hours of operation: 8-4:30 p.m Mon-Fri (ET)

General mailing address:

VSAC
PO Box 999
Winooski, VT 05404

Address for sending payments:

VSAC
PO Box 7501
Bennington, VT 05201-7501

Email/online contact form: info@vsac.org

Read about some of the most common VSAC student loan servicing problems.

How To Complain About Your Federal Loan Servicer

If your federal loan servicer’s customer service department mishandles your payments or refuses to fix a problem in a timely manner, you have the right to file a complaint with various state and federal agencies.

First, you can share your problems with the Department of Education via the Federal Student Aid Feedback system. And if you need additional assistance, you can contact the Consumer Financial Protection Bureau (CFPB), your state’s consumer protection office, or your state attorney general’s office.